Joining the Nutchel team

Reporting to the site manager, you will work with othertrades in the following areas:

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‍Your missions

• You will work flexible hours between 8 a.m. to 8 p.m., Monday to Friday, according to a pre-defined schedule which includes 1 to 2 weekends per month
• Welcoming guests on check-in/out days as well as managing them during their stay. You will be responsible for guest guidance and information.
• Managing experiential services and participating in their preparation (food baskets, bicycle rental, etc...)
• Resolving crisis situations and guest dissatisfaction by identifying and implementing solutions on site
• Handling the on-call telephone outside of opening hours according to a defined schedule (in turn, according to a schedule defined with the other team members)
• Restocking our Honesty shop (on-site responsible shop)
• Managing orders and stock, including receiving them
• First-level maintenance and customer service operations: lighting a fire in a woodstove, changing a light bulb, adjusting the temperature of a hot tub, carrying luggage, etc.

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Your profile

• You have at least 1 year of experience at the reception of a hospitality establishement (HORECA sector open 7 days a week or an equivalent sector operating on a continuous shift basis)
• You are familiar with property management systems and hospitality techniques
• You enjoy handling diverse missions, with a concrete and operational aspects, and are able to go change swiftly from welcoming guests to more hands-on tasks
• Being proactive, having a sense of “urgency”, problem-solving skills, commercial acumen and good interpersonal skills are all assets to succeed in this position, in addition to your strong interest in nature and eco-tourism
• In addition to English, you speak Dutch. French and German are a plus.

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Your soft skills

• You are customer-oriented
• You are versatile
• Organization is second nature to you
• You have great interpersonal skills and good listening skills
• You are resourceful and enjoy very "hand-on" missions

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What we offer

• A full-time, 38 hours a week, fixed-term contract with flexible working hours, with the possibility to convert it into a permanent contrat at a later stage
• An international and enthusiastic team, proactive and guest-oriented
• A pleasant working atmosphere in a forest village, in a region where nature is at a central place
• Starting date: to be determined, based on your availabilities

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Send your resume to jobs@nutchel.lu (with Manon as the person of contact)!

Under the responsibility of the site manager, you act in coordination of other trades in the following missions.

Your missions

• Ensure daily technical needs in the cabins and common areas
• Ensure maintenance work for green spaces
• Ensure the maintenance of installations for our hot tubs (filtration system, pumps, etc.), especially on check-in/out days of clients
• Maintain and service wood-burning stoves
• Recommend maintenance programs and site works
• Monitor the application of hygiene, safety, quality, and environmental procedures and rules
• Define the human, material, and financial resources of a project, select suppliers, subcontractors, service providers, and ensure the completion of a service

Your profile

• You have a degree in maintenance or a vocational diploma
• You have skills in electricity and plumbing
• You are required to hold a B driving license; you know how to operate construction machinery
• Being able to communicate with and respond to a client in English or Dutch is a plus
• You have a minimal knowledge of office tools

Your soft skills

• Rigor, meticulousness, organization: you take care of the equipment and maintain it, completing each action thoroughly
• You demand quality in what you produce; you enjoy doing a job well
• You appreciate working outdoors and are in a good physical condition
• Team-spirit
• You like to provide technical assistance
• You are proactive and reactive: you know how to find solutions on your own
• You enjoy customer contact

What we offer

• 38 hours/week renewable fixed-term contract for 3 months, with the possibility to convert it into a permanent contract
• 5-day week incl. every other Saturday. Sundays and 1 another day in the week to be defined as off.
• Work in a small, yet dynamic, and developping team
• Work in a forest setting in the heart of nature

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Send your resume to jobs@nutchel.lu (with Manon as the person of contact)!