Frequently Asked Questions

Questions regarding your stay at Nutchel


How can I make a booking?

Bookings can only be made through our online booking system. The availability on the booking calendar of our website is always up to date. Please note that we do not take any bookings by phone.

We do work with fixed days for arrival and departure, that are Monday, Wednesday and Friday (with exception of bank holidays or holiday periods) .  The days marked in light grey on the booking calendar are the possible days for check-in and check-out.

For a midweek you can for example book from Monday to Wednesday, from Wednesday to Friday, or for the whole week. A weekend stay is always for 3 nights, from Friday to Monday.

Please take into account that check-in or check-out days may differ from one domain to the other due to national bank holidays or different school holidays.

Can I stay for one night?

At Nutchel, we really wish our customers to experience the back-to-basics concept, which implies a stay for a slightly longer period and therefore it is not possible to book a Cosy Cabin for 1 night only.

How can I reach the Customer Service?

Our Customer Service is available within the following opening hours:

  • Monday: 10 am - 6 pm
  • Tuesday: 8 - 11 am
  • Wednesday: 8 - 11 am
  • Thursday: 8 - 11 am
  • Friday: 8 - 11 am

You can reach us via mail at or by phone at +352 28 79 54 88.

How do you handle the Covid-19 situation?
Covid vaccination pass

We do not ask a Covid Vaccination Pass to stay in our Cosy Cabins.

You need to cancel or postpone your booking due to Covid-19?

If you or a member of your travel group is tested Covid-19 positive just before arrival and can't come to Nutchel, we kindly ask you to contact our Customer Service. Please be aware that our general terms and conditions apply.

Life on the domain

What time should I check-in and check-out?
Les Ardennes

Check-in: 4 pm - 8 pm

Check-out: until 10 am


Check-in: 4 pm - 7.30 pm

Check-out: until 11 am

Are the cabins located in the middle of the forest?

Our two domains Les Ardennes and Alsace are located midst nature, but still close to the street to guarantee accessibility. At Nutchel, we want to make a positive impact on nature and therefore were obliged to put some cabins closer to each other, in order to protect the ground and the surrounding trees. The Cosy Cabins are scattered throughout the domains and in proximity to each other.

Is there a charging station for cars on site?

Unfortunately, we don’t have a charging station for your electrical/hybrid car (yet). However, there are charging spots within a short distance from both domains and our on-site team will be glad to advise you accordingly.

Who is my emergency contact on the domain?

Upon arrival at the domain, you'll get a full brief of all necessary numbers and contacts you might need during your stay with us. We take care of you! :-)

Is there a grocery shop on site or nearby?

In our Cosy Chalet, you'll find a little Honesty Shop with some local food and drink options to buy, as well as recyclable cups, bags, etc. However, for a larger grocery shop we advise you to visit one of the supermarkets in the area, just a few minutes located away from our domains.

Is there firewood available on the domain?

Yes, there is enough firewood for you available on the domain, free of cost.

Life in a cabin

Is there electricity and a heating in the cabins?

Every cabin contains one electricity plug to charge your necessary device(s). We kindly ask you not to put a multiple plug.

There is no classical heating in the cabins, but by regular use of the woodstove, the cabins easily get comfy and warm, even during colder nights.

Is there warm water available in the cabins?

Yes, there is warm water in the cabin shower. If you need some warm water to wash the dishes, you can easily take the big pot and warm up some water on the woodstove.

Is the sleeping area a separated room?

All our Cosy Cabins are open space. The sleeping area is separated with a curtain from the living room and the kitchen. The bathroom is separated.

Is Wi-Fi available in the cabins?

Nope, niente, nada! We made a conscious decision not to install Wi-Fi in the cabins as this is not part of the Nutchel philosophy.

Does the cabin have household appliances?

The access to electricity is limited in our cosy cabins. Therefore:

  • There’s no classic fridge in the cabin as we've opted for a more ecological approach and use cool boxes with freezing elements, which can be picked up and returned at the dedicated areas on the domain, free of cost.
  • There is no microwave nor oven in the cabin. To cook food, you can use the gas stove, gas BBQ or wood stove available in your cabin.
Can I bring my pet?

Pets are allowed in our Classic for 4 or Classic for 6 cabins.

Please inform us beforehand so we can provide you with the necessary utensils such as a dog bed and a feeding bowl.

Can we have 1 additional guest sleeping on the couch? 

Unfortunately, it is not possible to exceed the cabin’s maximal capacity for safety and insurance reason. Therefore, we do not allow an extra guest sleeping on the couch or on an inflatable mattress. 

Is there enough space for a baby bed to put in the cabin?

Yes, there is enough space for one baby bed to put next to the bed on the ground floor.

Can we use the hot tub all year long? 

Yes indeed ! The hot tub is heated at 38°C for your entire stay, for you to enjoy a cold evening in December or a summer night in mid-July in relaxing warm water.

Do I need to clean my cabin upon departure?

You don't need to clean your cabin. However, we ask you to leave the towels and bedsheets on the floor and do your dishes. In case of any loss or damage, we have the right to charge you an extra cleaning fee, as per our terms and conditions.

Food & Activities

Is breakfast included in the price of the cabin?

Breakfast is not included in the cabin price. However, you have the possibility to book breakfast online or upon arrival at the domain.

Please refer to the services page of the domain Alsace or Les Ardennes to see what's included in the baskets.

Can I order food on site? 

We just need your orders for the arrival day/next morning to organize the logistics. For the remaining of your stay, you can either contact our Customer Service or see with our local team directly.

What is included in the food packages?

Please refer to the page of forest village Alsace or Les Ardennes to see what's included in the baskets.

How can I make coffee in the cabin?

In all of our Cosy Cabins, you'll find a Bialetti coffee maker. Please note that there is no coffee powder in the cabins, so you have to bring it with you or buy it in our Honesty Shop.

Can I rent bikes on the domains?

Yes, you can! Bike lovers are more than welcome. We have different mountain and e-bikes as well as kids seats available for rent, subject to availability.

It is not necessary to book the bikes before your arrival, but if you want to make sure bikes are available during your stay, we recommend you to contact our Customer Service in advance. 

To have more information on the bike rental in Les Ardennes, please click here.

Unfortunately, the bike rental is currently not available in Alsace.

Where can I get advices on good hikes and activities around the domain?

On the page for each forest village, you will find a map with suggested recommended activities:

Please do not hesitate to also contact our customer service to receive the best updated brochures of walks and activities.

Our local crew is also more than happy to give you the best tips to have wonderful walks around the domain. 

In your bag

Do I need to bring my own bed linen?

No, you don't. All beds in the cabin will be made upon your arrival.

Do I need to bring towels?

All our Cabins with hot tub, the Nest and the Canopy Cabins are equipped with towels. If you have booked one of the other cabins types, you can either book a soft towel package for €5 per person or simply bring your own. Our towel package consists of a small and a big soft towel per person.

Do I need to bring charcoal to use my BBQ?

All our barbecues run on gas. Therefore, you can come with a rested mind: everything is ready for you to use them. They’re also usable all year long thanks to our roofed terrace.

Secured transaction
Secured transaction
Friendly customer service
Human contact guaranteed
Free modification available
Modification possible up to 8 days before arrival
Comfort at all times
Comfortable housing
All-year experience
Open all year long
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